To the best of our knowledge the information contained herein is accurate and reliable as of the date of publication however, we do not assume any responsibility or liability whatsoever for the accuracy and completeness of content in this website.

My Account
Sign Up

All Resources

SISXCCS003 Address Client Needs


Describes the performance outcomes, skills and knowledge required to manage ongoing and sometimes complex relationships with clients. It requires the ability to match client services to client needs and to be familiar with service provision options that can be negotiated with the client and customised to meet their needs.



Applies to individuals who work in a client service delivery role such as program developers and coordinators, competition organisers, trip leaders, after-school or holiday-care coordinators, logistics coordinators and sports trainers in work environments such as community recreation centres, aquatics centres and camps. These individuals undertake work according to relevant legislation and organisational policies and procedures.
  • About us

    Our goal is to not only meet the demands of the VET sector but to surpass current standards and set the benchmark for the future.
  • Sign up for our VET Sector Update

    Keep up-to-date with the latest news and updates by subscribing to our newsletter.