CPPSEC3105 Coordinate provision of quality security services to clients
This unit specifies the skills and knowledge required to coordinate provision of quality security services to a range of clients.
- clarifying work instructions, procedures and policies to deliver quality client services that satisfy specific client needs and preferences
- using interpersonal techniques and negotiation to offer service options that meet client requirements
- monitoring services and implementing contingency measures to maintain client satisfaction and negotiate resolution of conflict or client complaints
- using interview and survey techniques to gather feedback on client service satisfaction and identifying and implementing service improvements.
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CPPSEC3105 will be delivered on a USB via Australia Post
(due to the file size of this assessment resource)