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CPPSEC3105 Coordinate provision of quality security services to clients

$395.00

This unit specifies the skills and knowledge required to coordinate provision of quality security services to a range of clients.

It includes:

  • clarifying work instructions, procedures and policies to deliver quality client services that satisfy specific client needs and preferences
  • using interpersonal techniques and negotiation to offer service options that meet client requirements
  • monitoring services and implementing contingency measures to maintain client satisfaction and negotiate resolution of conflict or client complaints
  • using interview and survey techniques to gather feedback on client service satisfaction and identifying and implementing service improvements.

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CPPSEC3105 will be delivered on a USB via Australia Post

(due to the file size of this assessment resource)

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Description

This unit applies to people working independently or under limited supervision as members of a security team.
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DISCLAIMER

To the best of our knowledge the information contained herein is accurate and reliable as of the date of publication however, we do not assume any responsibility or liability whatsoever for the accuracy and completeness of content in this website.