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CPPSEC2105 Provide quality services to a range of security clients


This unit specifies the skills and knowledge required to provide quality services to a range of security clients, demonstrating professionalism and courtesy. For the purposes of this unit of competency, clients are any persons or groups that request or use professional security advice or services, paid or unpaid.



It includes: • identifying the range of security clients and their individual service needs • clarifying and applying workplace procedures and policies to comply with legal rights and responsibilities, and meet client service standards • working and communicating with clients to establish positive relationships, take required actions to meet their needs and resolve conflict and complaints, improve service provision.
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