To the best of our knowledge the information contained herein is accurate and reliable as of the date of publication however, we do not assume any responsibility or liability whatsoever for the accuracy and completeness of content in this website.

My Account
Sign Up

All Resources

CPPSEC2101 Apply effective communication skills to maintain security


This unit specifies the skills and knowledge required to apply oral, non-verbal and written communication skills to maintain security. It applies to people working under general supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.



This unit includes:
  • gathering information from a range of sources including standard operating procedures and signs written in English to understand and comply with workplace policies and legal rights and responsibilities
  • using observation, listening, oral and non-verbal communication skills to interact with others and request behaviour modification in a manner that accounts for cultural differences, avoids aggression or hostility, and encourages conflict resolution
  • using telephone and radio systems to report security risks
  • using notebooks and information technology to record and store incident details
  • About us

    Our goal is to not only meet the demands of the VET sector but to surpass current standards and set the benchmark for the future.
  • Sign up for our VET Sector Update

    Keep up-to-date with the latest news and updates by subscribing to our newsletter.