BSBCUS501C Manage Quality Customer Service
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Many managers are involved in ensuring that products and services are delivered and maintained to standards agreed by the organisation. Typically these managers have staff involved in delivering customer service and are responsible for the quality of their work. In many instances the work will occur within the organisation’s policies and procedures framework. At this level, the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies, will be required.
BSBCUS501C Manage Quality Customer Service contains employability skills.