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BSBCUS501C Manage Quality Customer Service & BSBCUS401B Coordinate Implementation of Customer Service Strategies

$595.00

Common elements of the training package allow the assessment resources these units of competency to be clustered. You will purchase the assessment resources for BSBCUS501C and BSBCUS401B with one transaction.

SKU: BSBCUS501C BSBCUS401B Category:
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Description

BSBCUS501C Manage Quality Customer Service Describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. BSBCUS401B Coordinate Implementation of Customer Service Strategies Performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

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