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BSBCUS301 Deliver and Monitor a Service to Customers

$195.00

Describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service

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Description

It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions. This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts.
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