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BSBCMM301 Process Customer Complaints

$195.00

Describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

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Description

Applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team. This unit applies to individuals who are skilled operators and apply a broad range of competencies in various customer service contexts.
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